Work History
Professional Experience
2020 - Present
Technical Support Representative / Website Technician Tier 2
Marketing Ideas for Printers
Remote
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Assigned Tier 2 tickets to the Technical Support Staff as necessary.
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Tickets assigned to me included (but not limited to) website design changes, domain transfers, intermediate functionality bugs, and email hosting issue.
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Worked closely with our development team and custom programmers to identify and solve higher level functionality issues.
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Performed QA Testing on any new features implemented as part of the Go-Live Process.
May 2020 - October 2020
IT / AV Help Desk Technician
Camden County Board of Commissioners
Woodbine, GA
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Assigned tickets to the IT staff as they came in, depending on the severity of the issue.
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Tickets assigned to me included Tier 1 priority tickets and anything regarding AV equipment.
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Troubleshot and fixed a variety of hardware and software problems for users within the company.
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Used Remote Desktop Sessions to limit contact with people as much as possible during the ongoing Covid-19 Pandemic.
Education
2015 - 2020
Georgia Southern University
Bachelor of Science in Information Technology
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Specialization in Web Development
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Music Technology Minor
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GPA: 3.76
Statesboro, GA
Skills and Qualifications
Skill Set
CMS Knowledge
SEO
Front - End Coding
Client Communication
Languages
HTML
CSS
JavaScript
Jquery